About Us
Introduction
Arete Solutions Inc. is a remote-first BPO company that offers a mix of full-time employees, freelancers, and AI partners. We provide a wide range of services, including customer service, technical support, inbound and outbound sales, back office support, and recruitment. We are committed to providing our clients with the highest quality service, and we use our unique combination of human and AI resources to do so.
History
Arete Solutions Inc. was founded in 2020 as Zich and Co. Inc. In 2022, we rebranded to Arete Solutions Inc. to better reflect our company's values and mission. Our management team has over 100 years of experience combined, and we are passionate about providing our clients with the best possible service.
Our Services
- Customer Service
- Technical Support
- Inbound and Outbound Sales
- Back Office Support
- Recruitment
- Employer of record/professional employer organization solution
Our Values
Our core values are excellence, innovation, and collaboration. We are committed to providing our clients with the highest quality service, and we are always looking for new ways to innovate. We believe that collaboration is essential to success, and we work closely with our clients to understand their needs and deliver the best possible results.
Our AI Partners
We partner with a leading AI company to provide our clients with the best possible service. Our AI partners use Voice NLP AI platform to automate our services, which allows us to provide our clients with faster and more accurate service.
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Mix of full-time employees, freelancers, and AI partners
We offer a mix of full-time employees, freelancers, and AI partners to provide the best service for our clients. This allows us to be more flexible and responsive to our clients' needs.
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Commitment to innovation
We are committed to innovation. We are constantly looking for new ways to improve our services and deliver even better results for our clients.
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03
Remote-first company
We are a remote-first company. This allows us to attract and retain the best talent from all over the world.
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Commitment to social responsibility
We are committed to social responsibility. We believe that businesses have a responsibility to give back to the communities in which they operate.
Service Level and ASA
Talk Desk for Voice provided us the data such as Service Levels and call arrival patterns that enabled us to plan staffing more efficiently. The ability to record calls enabled us to identify and address agent opportunities in quality of service.
Voice Support (ASA: 30 secs)
88%
Email Support (ASA: 8 Hrs.)
100%
Chat Website Support (ASA: 5 Mins.)
100%
Social Media (ASA: 60 mins)
100%
Customer Satisfaction
Customer Satisfaction Survey
CSAT consistent improvement. Started 2021 with 4.73 CSAT score and ending the year at 4.90. CSAT surveys enabled us to gain insight to customer sentiments.
We utilize Gorgias to Enhanced response time and ticket management. We iintegrated all customer messages from all mailboxes into a single platform including social media platforms (FB and IG).
Services
Business Process Outsourcing (BPO)
We provide a wide range of BPO services, including customer service, technical support, inbound and outbound sales, back office support, and recruitment. We use our unique combination of human and AI resources to provide our clients with the highest quality service.
3rd Party Quality Assurance (QA)
We offer 3rd party QA services to help our clients ensure the quality of their products and services. We have a team of experienced QA professionals who can test your products and services for defects, usability, and performance.
AI Consultancy
We help our clients adopt and implement AI solutions to improve their business operations. We have a team of experienced AI consultants who can help you assess your needs, develop and implement AI solutions, and train your staff on how to use them.
Recruitment Services
We provide recruitment services to help our clients find the right talent for their needs. We have a team of experienced recruiters who can source, screen, and interview candidates for your open positions.
Outsourced Procurement Services
We provide outsourced procurement services to help our clients streamline their procurement processes. We have a team of experienced procurement professionals who can source, negotiate, and manage your contracts with suppliers.
Branding and Design
We help our clients create and implement branding and design strategies that will help them achieve their business goals. We have a team of experienced designers and marketers who can help you develop your brand identity, create marketing materials, and design your website.
Content Management System (CMS)
We help our clients choose and implement a CMS that meets their needs. We have a team of experienced CMS experts who can help you select a CMS, install it, and configure it to meet your requirements.
SEO
We help our clients improve their website's search engine ranking. We have a team of experienced SEO experts who can help you optimize your website for search engines, such as Google and Bing.
Web Design and Development
We help our clients design and develop websites that meet their needs. We have a team of experienced web designers and developers who can help you create a website that is both visually appealing and functional.
Web Hosting
We provide web hosting services to help our clients keep their websites up and running. We have a team of experienced web hosting professionals who can help you choose the right web hosting plan for your needs, install your website, and manage your hosting account.
Domain Name Registration
We help our clients register domain names that are relevant to their business. We have a team of experienced domain name registrars who can help you choose the right domain name for your business, register it, and renew it as needed.
Custom Software Development
We help our clients develop custom software solutions to meet their specific needs. We have a team of experienced software developers who can help you design, develop, and test custom software that meets your requirements.
App Development
We help our clients develop mobile apps for iOS and Android devices. We have a team of experienced app developers who can help you design, develop, and test mobile apps that meet your requirements.
Contact Center Vendor Management
We help you manage your contact center vendors to ensure they provide high-quality service. We have a team of experts who can help you select, negotiate, monitor, and resolve issues with your vendors.
Blogs
Arete Solutions Inc.
11/23/2023
Contact Us
Arete Solutions Inc.
Location:
20th Floor, Picadilly Star,
4th Ave corner 27th Street, Bonifacio Global City,
Taguig City, Philippines
Social Media Marketing and Management
We help our clients create and implement social media marketing strategies that will help them reach their target audience and achieve their business goals. We have a team of experienced social media marketers who can help you create and manage your social media accounts, develop and execute social media campaigns, and measure your results.